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Senior IT Business Analyst

Job ID: 1347691

Group 21080

Salary: 55 - 70 USD/Hour
Country: US
Location: Jacksonville
Contract: Contract

Job Description


This role is the responsible for the Implementation of Matrix Supply Chain Platform (SCM/TMS/FSS) solutions within the IT Ground & Rail CoE, Implementations will be responsible of capturing business requirements, create use cases and functional specifications and the configuration and implementation of solutions in order to contribute to a first-class IT Management Service for our operations – under leadership of a more senior expert.



  • Works with Solutions Owners, Solutions Analysts, Business Owners and Customers to translate requirements into solutions to meet business needs.
  • Responsible of the implementation of Matrix platform solutions for our Ground customers globally.
  • Develops detailed designs based on documented requirements on product services and enhancements. 
  • Perform configuration based on documented requirements
  • Produces detailed business requirements, use cases and functional specifications for our IT Ground & Rail Services or Domestic Transportation customers.
  • Ensures that goals and objectives are met within time, scope and resource requirements.
  • Develops a specific understanding of the business processes and flows specific to the task to enable the analysis of business requirements and the development of solutions/timelines for projects.
  • Produces internal documentation of new implementation features in the Matrix product to add to a standard internal repository.
  • Provide input for process efficiencies within the overall design
  • Provide expertise to the design process as requested
  • Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
  • Uses creative problem solving to determine root cause and resolve the broad range of application
  • Problems, and adds the knowledge gained from issue resolution into a standard repository for future use.
  • Define delivery schedules and ensure execution to plan for assigned deliverables. Lead small scale internal projects as necessary.
  • Coordinate delivery across IT teams
  • Demonstrates command of and applies complex tools and systems. (knowledge)
  • Contributes towards technological developments within domain or technology (D&B includes Design, development, test & Deploy activities)



Education and Experience:

  • Associate degree or higher OR equivalent work experience in a Logistics, Finance, or IT role


  • 2 years experience in Logistics, Finance, IT, or related roles
  • Experience reviewing business requirements and translating them into actionable system requirements
  • Experience managing tasks as part of a project
  • Experience applying creative problem solving (CPS) to resolve issues or design solutions
  • Experience analyzing large datasets
  • Ability to handle multiple complex problems
  • In depth knowledge of function capabilities in order to assess risk and apply quality control


  • Innovative – willing to iterate through new and different possible solutions to arrive at one which is successful
  • Critical thinker – seeks to understand the reasons rather than just following steps
  • Independent learner – able to learn-by-doing as well as through training guides/modules
  • Creative problem solver
  • Self-starter
  • Comfortable interacting with both domestic and international colleagues and customers
  • Proficient with excel, XML, SQL (or willing to learn)
  • Quick learner

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Senior IT Business Analyst


Business Analysis


55 - 70 USD/Hour







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