Desktop Support Engineer

Job Description

Digitalent are really excited to continue working with one of the world's most diverse stock photo library brands. They have ambitious growth and transformation plans and the Desktop Support Engineer will join a team responsible for developing and supporting their end user computing landscape across global locations. The team provide software and hardware support to the business, both desk-side, and remotely, and you will be primarily involved in the configuration and support of internal users; resolving issues, managing user equipment and consumables, and maintaining and developing user-related software and hardware. There is also scope to grow into network and infrastructure support.

This role is offered hybrid, 2 days a week in the office, Mon - Fri working with some flexibility around start/finish times.

About the role:

• Provide support for UK, US and Australia based employees
• Management of the EUC assets for UK, US and Australia including hardware, software and consumables
• Maintenance of the standard PC / laptop builds
• Management of the IT Service requests in coordination with the offshore IT Services team
• Installation and deployment of laptops, desktops and mobiles using enterprise deployment tools
• User maintenance and access management
• Securing the EUC assets using enterprise tooling
• Support the infrastructure engineers with the maintenance and security network and server infrastructure
• Support the offshore based IT Services team with the maintenance and security of the cloud and on-premise business services
• Champion the use of EUC productivity tools
• Management of EUC refresh projects

About you:

• Creation of PC builds and deployment using enterprise tools
• Maintenance of security of EUC estate using enterprise tools
• Administration of Active Directory
• Administration of Office365
• Planning and delivery of EUC estate refresh
• Remote and deskside support of end users
• Worked within an ITIL framework
• Customer focused ticket management
• Experience troubleshooting software issues on Windows
• Setup and troubleshoot mobile devices, iOS and Android
• Experience troubleshooting hardware issues and replacing hardware on desktops and laptops
• Tenacity to go that extra mile to get the information it takes to understand and resolve a problem
• Security conscious mindset