Microsoft Dynamics 365 F&O Support Analyst

Job Description

Digitalent is proud to be partnering exclusively with GRIDSERVE on this exciting Microsoft Dynamics 365 F&O Support Analyst opportunity.

About Them

GRIDSERVE is an International Sustainable Energy business headquartered in the UK. They develop, construct, own and operate premium solutions for critical sustainable energy applications and are breaking boundaries to achieve their ambition of delivering sustainable energy to move the needle on climate change.

They have delivered the most technically advanced hybrid solar projects ever built in the UK and are making huge strides towards electric vehicle charging being as convenient as refuelling with petrol. They have a national network of ultra-fast, dependable Electric Forecourts that provide drivers with the confidence to go electric. And they complete the full Sun-to-Wheel proposition with their electric vehicle leasing business.

GRIDSERVE aims to make leasing a new electric vehicle easy and affordable, encouraging as many people as possible to make the switch to driving electric. Just some of the ways they are looking to provide sustainable solutions.

The Role

We’re currently looking for an D365 F&O Support Analyst to support their ERP. GRIDSEVE is a cloud first business using the full Microsoft stack, including D365 F&O, CE, and HR for their key business processes. You’ll be working with people across the business and liaising closely with third party support partners to deliver high quality support, primarily of the F&O system, but with some work in CE and HR as well. This is an exciting opportunity for someone who wants to join a fast-growing company and gain experience across a rapidly expanding suite of Dynamics applications and integrations.

Key Responsibilities:

• Provide application support for Dynamics 365 in a calm, professional, and customer focused manner
• Take ownership of ticket resolution for incidents and requests
• Troubleshooting, fault resolution and escalation of incidents where necessary, liaising with 3rd party support partners for more complex incidents
• Triage service requests, performing routine support tasks and system admin duties, and working with internal and external teams to resolve more complex requests
• Manage and maintain user access across D365 applications and environments
• Support ERP releases, updates and changes, including testing and supporting business users with UAT
• Train end users on some functionality within Dynamics 365
• Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System (compliant with ISO 9001 and 14001)

Skills/ Experience Required:

• Excellent knowledge of Dynamics365 gained through a previous D365 support role
• Experience supporting D365 F&O is essential. CE and/or HR support experience is desirable
• Experience of 3rd party solutions and integrations
• Broad knowledge of business and accounting processes gained through previous D365 support roles
• Strong problem-solving skills, with a passion for getting to the root cause of issues
• Great written and verbal communication, with the ability to explain complex technical issues in simple language
• Experience of working in a fast-paced environment
• Ability to manage and prioritise workload without supervision
• Eagerness to continue to learn and develop your technical skills

Company Benefits:

• Private Healthcare via BUPA for employee and their partner/children paid fully by GRIDSERVE
• Generous Annual leave- 25 days plus bank holidays
• Group Life Insurance – 4 x base salary paid to beneficiary
• Contributory Pension Scheme – 5% by Employee and 5% by GRIDSERVE
• Generous Maternity and Paternity Pay
• Employee Assistance Program including counselling
• Access to Private GP 24/7 and Nurse
• Probate & Bereavement Counselling
• Recruitment Referral Fee
• Bike to Work Scheme

Company Culture & Values:

They pride themselves on providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best.